DevRev
DevRev’s Computer is an AI-driven platform that unifies business data, automates workflows, and empowers teams with context-aware insights in a single interface.
What is Computer by DevRev?
- Founder: Dheeraj Pandey & Manoj Agarwal
- Launch: 2020 (Company), 2025 (Computer product)
- Use Cases:
- AI-augmented customer support
- Product development and engineering workflows
- Unified data search and analytics
- Automation of routine operational tasks
- Technology: Computer is built on a proprietary knowledge graph (“Memory”) and a bidirectional synchronization engine (“AirSync”). This enables it to unify enterprise data, power AI agents that reason over context, and act securely across connected systems.
Computer by DevRev is an AI-powered Customer Support platform that utilizes AI to be your teammate for breaking down the silos between support, product, engineering, and ops. It collects both structured and unstructured content—tickets, emails, product logs, spreadsheets—into a single intelligent memory. Its AI Agents do not simply answer questions but offer context aware actions across your stack. For support, Computer resolves tickets before you're even aware of them, routes complex tickets for resolution, and helps scale self-service across channels. For product teams, it ties feedback to code changes, issues to roadmaps, and much more to keep engineering aligned to customer needs.
Computer's automation can create new tickets, escalate issues, or sync records between your CRM or developer tools without disrupting any workflow.Beneath all of this is a real-time knowledge graph and sync engine that can understand the relationships between people, products, and processes. Teams gain natural-language search across all tools, actionable insights about trends and bottlenecks, and the ability to deploy custom AI Agents with little to no coding. Ultimately, Computer turns disjointed apps into a unified, contextually intelligent workflow fabric.
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FAQ
Can Computer replace my CRM, support, or development tools?
Not immediately. Computer is designed to integrate with existing systems, syncing data bi-directionally while enhancing and gradually modernizing workflows.
How does Computer ensure security and privacy?
It maintains strict permission boundaries, enforces role-based visibility, and respects existing access controls while syncing and processing data.
Is setup and implementation complex?
No. With built-in connectors and AirSync, integration is quick. Custom agents can be built with minimal coding or simple configuration.
What tasks can AI agents perform?
They can create or update tickets, route and escalate issues, summarize context, generate alerts, and link related records—all autonomously.
Is Computer only for large enterprises?
No. While scalable for large organizations, its modular structure allows small teams to start simple and expand as needs grow.
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