What is Voc AI?
VOC AI is an AI-powered customer experience platform that helps businesses automate assistance, evaluate feedback, and optimize decisions. Solvea's primary product, Solvea AI Agent, provides 24/7 multilingual chatbot assistance trained on company-specific data to handle difficult queries, compliance, and processes such as cross-border refunds. The platform offers specialized voice-of-customer (VOC) analytics for e-commerce sellers on Amazon, Shopify, and social networks, including sentiment analysis, review aggregation, and competition insights. VOC AI's dashboard designs with Zendesk and Salesforce automate up to 72% of questions, provide meaningful feedback, and increase efficiency.
Voc AI Key Overview
- Founded: 2021
- Funding: Raised $15 M in April 2025, led by Shanda Grab Ventures, with Northern Light, Starting Gate
- Customers: 400k+ brands globally
- Mission: Deliver AI-powered agents and insights that elevate CX, reduce support costs, and drive brand growth
Voc AI Key Features
Voc AI key features are
- Review & Voice‑of‑Customer (VOC) Analysis: VOC AI aggregates Amazon, Shopify, and social reviews, providing NER, sentiment, and insights dashboards.
- Solvea‑AI Chatbot: VOC AI deals with about 80% of queries in less than 5 seconds across 9+ platforms, including Zendesk, Shopify, Amazon, WhatsApp, and TikTok.
- Omnichannel Integration: VOC AI provides a single inbox spanning email, chat platforms, social media, and marketplaces.
- Analytics & Monitoring: VOC AI offers real-time performance tracking, time-saving analytics, and AI learning based on past interactions.
Voc AI Pricing
Voc AI offers various pricing plans
Pro Plan:
- The plan starts at $99 per month
- Offers 600 reports per month
- Offers a 500-point quota per month
- Offers AI Assist 3,600 per month
- Offers a browser extension
- Offers 10+ seller tools
Team Plan:
- The plan starts at $299 per month
- Allows 1 admin account and 5 sub-accounts
- Offers 3000 reports per month
- Offers a 2500 points quota per month
- Offers 20 social listing reports per month
- Offers daily social media monitoring
- Offers AI image creation
- Offers AI Assist 30,000 per month
- Offers a browser extension
- Offers 10+ seller tools
Disclaimer: For the latest and most accurate pricing information, please visit the official Voc AI website.
Who Is Using Voc AI?
A diverse range of users and organizations utilize Voc AI
- E-commerce Brands
- Agencies
- Marketing team
- Product Teams
Voc AI Alternatives
Some Voc AI alternatives are
- Helium 10
- Jungle Scout
- Zendesk
- Intercom
- Repricer.ai
- FeedbackWhiz
Voc AI Video
Conclusion
VOC AI is transforming the way businesses manage customer experience by combining automation and deep customer understanding. Its AI-powered solution allows organizations to provide round-the-clock, multilingual support using intelligent chatbots trained on their own data, ensuring consistent and accurate responses. VOC AI helps businesses make data-driven decisions to improve their products and services by evaluating customer feedback, reviews, and sentiment across platforms such as Amazon and Shopify. The platform's ability to minimize burden, shorten response times, and boost customer satisfaction makes it an invaluable tool for growth-oriented businesses. With seamless integration into existing CRM systems and advanced analytics, VOC AI helps teams to remain competitive in a fast-paced digital environment by transforming every customer interaction into an opportunity for development.
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