Heidi Health

What is Heidi Health?

Heidi Health is an AI-powered clinical assistant designed to reduce the heavy administrative workload in healthcare and help clinicians focus more on patient care. At its core, it acts as an intelligent medical scribe—automatically transcribing patient consultations, generating structured clinical notes, and creating documents like referral letters and summaries in real time. Beyond documentation, Heidi also provides access to evidence-based medical information, supports coding and workflow automation, and helps streamline tasks across the entire patient journey—from pre-visit preparation to follow-ups. By combining automation, real-time insights, and secure data handling, Heidi enables healthcare teams to save time, improve accuracy, and deliver more attentive, efficient care without being slowed down by manual processes.

Founded in 2019 in Melbourne, Australia by Dr. Thomas Kelly, Waleed Mussa, and Yu Liu, Heidi Health was created to eliminate the documentation burnout that drains healthcare providers globally. Backed by over $95 million in venture funding from Point72 Ventures, Blackbird Ventures, and Headline, Heidi Health complies with strict HIPAA, GDPR, and ISO 27001 standards, offering a free-forever tier alongside paid clinician plans starting from $85 to $110 per month.

• Founder / Leadership: Dr. Thomas Kelly (CEO & Co-Founder), Yu Liu (CTO & Co-Founder), and Waleed Mussa (Co-Founder)
• Launch Year: 2019
• Use Cases:
  • Automating structured SOAP notes, consult summaries, and patient intake documentation during live consultations
  • Drafting comprehensive specialist referral letters, discharge summaries, and patient-friendly instruction leaflets
  • Transcribing multilingual or cross-dialect patient visits across 110+ supported languages seamlessly
  • Suggesting accurate diagnostic and billing codes (ICD-10, SNOMED-CT) directly within generated clinical notes
  • Syncing completed medical charts directly into web-based Electronic Health Record (EHR) and practice management systems
• Technology:
  • Proprietary acoustic processing and ambient medical speech recognition engine optimized for complex clinical environments
  • Context-aware clinical natural language reasoning models trained on evidence-based medical documentation guidelines
  • SOC 2 Type II, ISO 27001, HIPAA, and GDPR compliant cloud infrastructure with zero permanent audio retention
• Target Users:
  • Primary care physicians, general practitioners, and family medicine doctors
  • Specialist clinicians across cardiology, orthopedics, neurology, and pediatrics
  • Mental health professionals, psychiatrists, and clinical psychologists
  • Allied health specialists, nurses, physical therapists, and veterinary clinics
• Acquisition: Operates as an independent digital health technology company (Heidi Health Pty Ltd)

Key features of Heidi Health

Heidi Health's key features are

• Ambient Clinical Scribe: Listens to natural doctor-patient dialogue in real time and automatically creates formatted clinical charts without requiring keyword dictation or rigid verbal commands.
• 110+ Multilingual Support: Transcribes consultations accurately across more than 110 languages, effortlessly managing mixed-language and multi-speaker dialogues.
• Personalized Custom Templates: Adapts note formatting, phrasing, and structure to match your exact documentation style, specialty templates, or custom institutional guidelines.
• One-Click Letter & Referral Generator: Instantly turns consult notes into tailored referral letters, patient takeaway summaries, and insurance justifications.
• Automated Task & Follow-Up Extraction: Identifies orders, lab tests, prescriptions, and follow-up schedules mentioned during visits to create actionable clinician task lists.
• ICD-10 & SNOMED-CT Code Suggestions: Analyzes consult documentation in real time to recommend compliant billing and diagnostic codes, reducing coding errors.
• Universal EHR & Browser Extension Sync: Works alongside leading EHRs like Epic, Athenahealth, eClinicalWorks, and web-based clinic management systems via Chrome extensions.
• Evidence-Based Clinical Citations: Allows clinicians to query medical literature and clinical evidence directly within patient visit records with transparent citations.

Heidi Health Pricing

Heidi Health provides a free-forever tier for individual clinicians alongside scalable monthly and annual subscription tiers backed by a 14-day free trial on paid plans.

Free Plan:

• $0/month forever
• Unlimited AI documentation, standard templates, task extraction, and global healthcare-grade security
• Basic clinical evidence querying with source citations

Clinician Plan:

• $85 to $110 per user/month (billed annually or monthly, 14-day free trial)
• Everything in Free, plus advanced customizable templates, live evidence suggestions during visits, patient-context-aware answers, and priority support

Practice Plan:

• Starts at approximately $130 per user/month (billed annually)
• Everything in Clinician, plus team template sharing, multi-user document linking, diagnostic coding assistance, and team management controls

Enterprise Tier:

• Custom enterprise pricing for hospital networks and large clinics requiring Single Sign-On (SSO), deep EHR integrations, dedicated customer success managers, and custom data hosting

Disclaimer: For current regional pricing, student discounts, and enterprise rollout scopes, please visit the official Heidi Health website at heidihealth.com.

Who is using Heidi Health?

Heidi Health is used by clinicians and medical organizations worldwide, including

• General Practitioners & Family Doctors: Saving 1.5 to 2 hours of daily administrative work and finishing charts between consultations
• Hospitalists & Medical Specialists: Producing detailed multi-page consultation reports and complex referral letters with one click
• Psychiatrists & Therapists: Maintaining deep conversational eye contact with patients without constant typing distractions
• Outpatient Clinics & Health Systems: Standardizing documentation quality across large distributed medical teams

Best Heidi Health Alternatives

Some of the strongest Heidi Health alternatives include

• Freed AI
• Nabla
• Sunoh.ai
• Nuance DAX Copilot (Microsoft)
• DeepScribe
• Abridge

Pros and Cons of Heidi Health

Pros

• Generous free-forever tier providing unlimited ambient transcription and note drafting
• Exceptional language versatility supporting over 110 languages and mixed dialects
• Deep template customization that matches each clinician's exact documentation structure
• Built-in diagnostic coding recommendations and referenced clinical evidence tools
• Strict healthcare privacy standards (SOC 2, ISO 27001, HIPAA) with zero permanent audio storage

Cons

• Team-wide template syncing and coding support are reserved for Practice and Enterprise tiers
• Direct two-way EHR synchronization can require browser extension workflows depending on your EMR provider
• Extremely noisy clinical environments with multiple simultaneous conversations may require minor transcript review

Why Choose Heidi Health?

While many medical dictation tools simply transcribe spoken words literally, Heidi Health acts like a real clinical scribe—interpreting context, organizing findings into structured medical sections, and freeing clinicians to focus entirely on patient care.

• Returns up to 2 hours of personal time back to healthcare providers every single day
• Eliminates after-hours "pajama time" spent catching up on backlog charting
• Improves doctor-patient connection by removing laptop screens from the exam room
• Scales from solo practitioners with a free tier up to massive hospital networks

Heidi Health vs. Competitors

The main difference between Heidi Health, Freed AI, Nabla, and Nuance DAX lies in customization, language breadth, and accessibility. While Nuance DAX is built primarily for large US health systems with high contract minimums and Freed AI focuses on simple plug-and-play solo templates, Heidi Health offers a highly flexible platform with 110+ language support, integrated clinical evidence querying, and a free-forever tier for individual practitioners.

How do we rate Heidi Health?

Heidi Health Review

Heidi Health is one of the most effective and dependable AI medical scribes on the market today. By translating spoken patient visits into structured, specialty-tailored documentation with remarkable accuracy, it directly tackles the clinician burnout epidemic. The platform’s ability to handle over 110 languages, generate custom referral letters, and offer an accessible free tier makes it an indispensable clinical companion for healthcare providers worldwide.

Conclusion

Heidi Health is a powerful AI care platform designed to reduce the administrative burden on clinicians by automating clinical documentation and workflow tasks. As an AI medical scribe, it listens to patient consultations, transcribes conversations, and generates structured clinical notes, referrals, and summaries—allowing healthcare professionals to focus more on patient care instead of paperwork. Its biggest strength lies in combining documentation, evidence-based support, and automation into one system. From generating notes and medical codes to retrieving clinical information and creating reports, Heidi acts as a real-time assistant throughout the care process. While clinicians must still review outputs for accuracy, the time savings and efficiency gains are substantial.