What is Observe.AI?
Founders & Launch
- Founded by Kushal Nahata and Kulmeet Singh.
- The company was established with the goal of transforming contact center intelligence through automation and data-based insights.
- Built out of conversation analytics, the company has evolved to manage complete AI agent orchestration.
Use Cases
- Automating customer call and chat engagement with AI agents.
- Providing real-time agent coaching.
- Executing automated quality assurance (Auto QA) on 100% of interactions.
- Applying compliance monitoring protocols that reduce errors.
- Mining insights that include sentiment, topics, and trends.
Technology
- Develops advanced Natural Language Processing (NLP) and speech recognition.
- Implements AI models for intent detection, entity extraction, and contextual awareness.
- Supports policies gating workflow execution and safe, rigorous runtime security.
- Meets the important security standards consistent with enterprises.
Observe Ai is an AI-powered customer-support platform for contact centers to automate and enhance customer conversations using conversation intelligence and agent enablement tools. It turns unstructured voice and chat data into actionable insights for organizations to measure, benchmark, and improve quality assurance, compliance, and customer experience. With real-time coaching, AI agents, and analytics, support teams become more efficient while delivering consistent execution. The platform provides AI-driven transcription, sentiment analysis, and workflow automation with one solution to analyze, assist, and advance contact center performance at every customer interaction.
Key Features
Observe.AI key features are
- AI Voice and Chat Agents—An end-to-end automation solution for customer conversations that maintains complete control by routing complex inquiries to human agents.
- Real-Time Copilot—Provides on-call coaching and intelligent prompts to support agents live.
- Conversation Intelligence—Transcribes and analyzes every call and chat in order to identify patterns and opportunities.
- Automated QA and Compliance—monitoring all interactions for accuracy and adherence to policy.
- Advanced Analytics Dashboard—Increases visibility into performance, sentiment trends, and customer satisfaction scores.
- Integration Ready—An easy-to-connect platform.
Pricing
- Custom enterprise pricing
- Usage-based plans
- Quote on request
- Scales with volume
Disclaimer: For the latest and most accurate pricing information, please visit the official Observe.AI website.
Who is using it?
A wide range of users and organizations are using Observe.AI
- Contact center teams
- Customer support leaders
- Sales and revenue teams
- Quality assurance managers
- Large enterprise businesses
Alternatives
Some Observe.AI alternatives are
- CallMiner Eureka
- Balto
- Level AI
- NICE CXone
- Genesys Cloud CX
- Cresta and Chorus
Conclusion
Observe AI is a leading AI engine for enhancing contact center workflows. It supports an organization in achieving best-in-class operational performance and customer satisfaction by delivering automation, intelligence, and human assistance. Observe enables businesses to have high-quality AI agents, automated quality assurance, and analytics to enhance outcomes and provide organizational performance and consistency in all engagements. The price is flexible, but the enterprise capabilities position it as a leading platform for organizations looking to scale AI to enable customer engagement in a compliant manner.
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