Infinitus Systems
Infinitus is an advanced AI voice automation platform that streamlines healthcare phone calls, improving efficiency, accuracy, and reducing administrative burdens for providers and payors.
What is Infinitus?
- Founder: Ankit Jain and Shyam Rajagopalan
- Launch: 2019
- Use Cases: Benefit verification, prior authorization, patient outreach, provider data confirmation, medication adherence support, healthcare call automation
- Technology: Multimodal AI stack with large language models, in-house text and audio modules, domain knowledge graph, and strict compliance guardrails
Infinitus is an AI-powered health platform that is changing how healthcare works by removing the inefficiencies of phone calls. Infinitus was built for payors, providers, and patients; it will automate millions of minutes' worth of healthcare conversations with speed, accuracy, and compliance. Infinitus empowers organizations with capabilities to streamline at-scale healthcare using voice AI agents for benefit verifications, prior authorizations, outreach to providers, follow-ups with patients, and much more. the process takes the administrative burden off their staff and enhances efficiency.
Infinitus uses smart AI voice agents and helpers to keep everything on track with workflows, context, and rules, while also connecting with current EHR and healthcare processes. Infinitus's multimodal AI stack, in addition to its in-house-created audio module, text module, healthcare-specific knowledge graph, and compliance user guardrails, provides a dependable result delivery system that will withstand users reporting questionable silence and avoid hallucination. Infinitus allows healthcare organizations to scale communication while benefiting from reduced costs, faster decision-making, and enhanced outcomes/quality of care for patients. Infinitus frees up quality staff time from performing these repetitive tasks and geriatric teams to focus and practice on higher quality of care, efficiency, determination, and innovation for today's healthcare systems.
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FAQ
Can Infinitus replace human call center staff?
No, it is designed to complement human teams by handling routine, repetitive calls, while complex cases are escalated to people.
How does Infinitus ensure accuracy?
It uses guardrails, model selection, and verification systems that limit responses to approved healthcare topics, ensuring compliance and reliability.
What types of calls can Infinitus handle?
It manages benefit verification, prior authorizations, provider outreach, patient follow-ups, and other high-volume healthcare phone interactions.
How fast can Infinitus be deployed?
Healthcare organizations can typically go live within weeks, thanks to prebuilt use cases and flexible integrations with existing systems.
Is Infinitus compliant with healthcare standards?
Yes, it is designed with healthcare-grade security, audit trails, bias mitigation, and strict adherence to regulatory compliance standards.
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