What is Axion Ray?

• Founder: Daniel First
• Launch: 2021
• Use Cases: Early defect detection, root-cause investigation, warranty cost reduction, recall prevention, supplier quality monitoring
• Technology: Artificial intelligence, machine learning, data integration, anomaly detection, predictive analytics

Axion Ray is an AI-powered customer support platform that provides engineering and product teams with an advanced operations center for product integrity. The platform utilizes technology to enrich and integrate data streams from service logs, sensor telemetry, customer feedback, manufacturing information, and supplier reports. While engineering and product teams only discover product issues after there is a sustained impact resulting in expensive recalls, significant warranties, and brand damage, Axion Ray provides early warning signals and allows investigation into the issue far before it becomes widespread.

The machine learning models in Axion Ray help AI find unusual patterns in a lot of messy data, which can signal a possible problem. This feature allows for engineering, quality, service, and supply chain functions to work collaboratively in a manner that allows for the exposure and faster resolution of product integrity issues. Ultimately, Axion Ray will allow any organization to pursue significant operational cost savings while ensuring reliability, customer satisfaction, and brand protection by exposing issues sooner in the process.