What is Tymely AI?

• Founders: Ohad Rozen (Co-founder & CEO), Roy Penn (Co-founder & CTO)
• Launch: 2021
• Use Cases: Automating order inquiries, handling refunds, managing exchanges, editing orders, providing personalized responses, and improving customer satisfaction in e-commerce.
• Technology: Tymely uses advanced natural language processing (NLP), human checks, and smooth system connections to make sure customer interactions are reliable, accurate, and match the brand

Tymely AI is an AI-powered customer support platform for automating customer service, customized per e-commerce enterprise. Unlike many traditional chatbots that can only respond to simple FAQ replies, Tymely mimics the expertise of human agents by learning from the way they handle even the most complex and rarely used document support scenarios. With deep integrations into platforms like Shopify, Zendesk, and Salesforce, Tymely can perform meaningful tasks on customer requests, including refunds, exchanges, coupon applications, order updates, and so on. Its hybrid model means that, while the AI can resolve the bulk of tickets, if a ticket is complex or higher risk, a human will verify how it's resolved in real time. This gives companies the benefit of an accurate and error-free operation while also promising a customer experience that feels responsive and reliable. Although Tymely uses advanced natural language processing and built-in guardrails, Tymely is unquestionably one of the safest AI solutions for support automation. Our installation clients reduce support costs, keep resolutions and response times fast, increase CSAT scores, and put AI in control without risking inaccuracies or service integrity or brand identity at scale.