What is Stella Automotive AI?
- Founders: Josselyn Boudett and a team of experts in the industry.
- Launch: Launched in 2022 to modernize the dealership communication experience using AI.
Use Cases:
- Automating inbound calls and service inquiries.
- The system can schedule appointments through voice, SMS, or web chat services.
- The system also manages parts requests and communicates them to the dealership.
- The process also involves capturing leads and engaging with customers.
Technology:
- Conversational AI is utilized in the automotive retail sector.
- The technology seamlessly integrates with dealership management systems (DMS).
- Enterprise-level data security (SOC 2 (Type 2), GLBA compliance).
- The scalable infrastructure is designed to support an unlimited number of simultaneous interactions.
STELLA is an AI-powered customer support platform that transforming the management of customer interactions through voice, SMS, and web chat for automotive dealers. STELLA's capabilities include managing service appointments, pre-service questions, and lead engagement as a digital assistant crafted specifically for dealership use. STELLA is built to be turned on and operate 24/7, to ensure that no customer misses an appointment or receives a response to their digital inquiry. STELLA works with dealership management systems to automate and create a consistent customer experience. STELLA's design specifically caters to the automotive industry's needs, incorporates highly scalable applications, and features a secure infrastructure, which together create operational efficiencies, ensure dealership staff never miss opportunities, and enhance the customer experience.
Key Features
Stella Automotive key features are
- 24/7 customer communication across voice, SMS, and chat.
- Unlimited calls and chat capabilities simultaneously.
- The conversational flow can be customized to integrate the dealership's branding.
- Integration with DMS and scheduling systems.
- Intelligent routing and appointment bookings are automated.
- The system provides real-time analytics and performance metrics.
- Enterprise-level data privacy and compliance.
- Multi-language support for English and Spanish.
Pricing
- Custom quote only
- Subscription based pricing
- Per dealership pricing
- Feature based tiers
Disclaimer: For the latest and most accurate pricing information, please visit the official Stella Automotive website.
Who is using it?
A wide range of users and organizations are using Stella Automotive
- Car dealerships
- Service departments
- Dealer groups
- BDC teams
- Automotive sales teams
Alternatives
Some Stella Automotive alternatives are
- Matador AI
- CDK Global
- 11Sight
- Engaged AI
- CloudTalk
Conclusion
STELLA Automotive AI is changing the way customers engage with the automotive industry. It blends intelligent automation with deep industry integration, enabling dealerships to provide off-the-shelf service 24/7 while increasing operational efficiency. It is a secure and scalable solution for dealer groups and OEM networks undergoing a digital transformation. By using STELLA, automotive businesses can generate more leads, cut operational expenses, and improve customer experiences day in and day out.
Verified
