What is Retell AI?
- Founders: Zexia Zhang, Weijia Yu, Bing Wu, Evie Wang, Todd Li
- Launch: 2024
- Use Cases: Customer support automation, sales assistance, appointment scheduling, insurance claims processing, employee training, and multilingual support.
- Technology: Large Language Models (LLMs), Speech Recognition, Text-to-Speech (TTS), No-Code Platform
Retell AI is an AI-powered agent platform that allows companies to build, deploy, and monitor AI voice agents that can manage a wide variety of tasks, like customer support, lead qualification, booking appointments, and other workflows. Users can develop custom "agents" using Agent Builder, sync them to a knowledge base from documents or the web, and connect to IVRs or existing call paths using SIP trunking. Once the agents are built, they can be tested so they can properly handle edge cases and then deployed over calls, web, SMS, and chat. The platform supports large-scale operations, like batch calling, verified phone numbers, multi-language support (18+ languages), and a high reliability (99.99%) metric for uptime. In addition, Retell AI is compliant with all major privacy & data identifiers (SOC2, HIPAA, GDPR) and has a pay-as-you-go model with pricing that starts at less than $0.07 per minute, as well as enterprise-based customizations.
Verified