What is Outbound?
- Founders: Stead Burwell (CEO), Jonathan Wiggs (CTO), Kshitij Moghe, and Justin Ith
- Launch Year: 2021, developed out of Madrona Venture Labs
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Use Cases:
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Automating payer phone calls and claims status checks
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Streamlining benefit verification and billing workflows
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Assisting healthcare teams with administrative workload reduction
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Scaling operations across physician practices and enterprise healthcare systems
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Technology:
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Advanced conversational AI and natural language understanding
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Real-time inference engine for live interactions
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Healthcare-specific integrations and connectors
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SOC 2 Type II-compliant secure infrastructure
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Outbound is an AI-powered marketing platform that automates repetitive phone-based administrative work in healthcare organizations. Outbound AI is built to assist with billing, claims, and payer interactions, utilizing advanced conversational intelligence to simplify operations and improve staff productivity and efficiency. The platform's virtual agents conduct administrative revenue-cycle work that consumes a significant amount of time, allowing human employees to engage in work with higher value. Outbound AI integrates well with any existing systems and ensures secure, compliant performance across all application operations. Outbound AI combines automation, scalability, and human collaboration to optimize operations in healthcare administration and deliver speedier, more accurate, and cost-effective outcomes for healthcare organizations.
Key features
Outbound key features are
- Virtual agents are capable of being managed in real time via voice and text modes.
- AI-enabled virtual agents trained for health administration tasks
- Integrated with all the management systems & billing workflows.
- The model of human-AI collaboration without sacrificing human control and transparency
- Enterprise-quality security and compliance built as standards
- Scalable (a patient will experience the same level of engagement regardless of the practice size, workflow, or location)
- Analytics dashboard to monitor agent engagement, productivity, and performance.
Pricing
- Custom quote per organization
- Based on call volume
- Subscription + consumption fees
- Scales with usage
- Tailored enterprise pricing
Disclaimer: For the latest and most accurate pricing information, please visit the official Outbound website.
Who is using it?
A wide range of users and organizations are using Outbound
- Healthcare billing teams
- Physician practice administrators
- Healthcare enterprises
- Medical billing partners
Alternatives
Some Outbound alternatives are
- JustCall AI SDR
- Retell AI
- Lacy.ai
- Bland.ai
- Gridspace
Conclusion
Outbound AI is changing the way healthcare companies handle administrative communication and revenue-cycle management by using specialized conversational agents and strong security measures. Outbound AI simplifies phone-based workflows, speeds up claims, and increases staff satisfaction. The Outbound AI platform blends human-enabled efficiency with AI-automated efficiency in one ecosystem. Outbound AI is enabling healthcare operations to be smarter, faster, and more dependable.
Verified
