What is Kustomer?
- Founders: Brad Birnbaum & Jeremy Suriel
- Launch: 2015
- Use Cases: Customer support automation, self-service tools, omnichannel communication, agent assistance, predictive workflows, and proactive service.
- Technology: AI-powered architecture, generative AI, automation workflows, omnichannel messaging, voice AI, and real-time data integration.
Kustomer is an AI-powered customer support platform that is changing the way customers interact with their brands. Traditional ticketing systems only partially address customer inquiries. Kustomer offers a timeline view that organizes customer interactions, regardless of whether the touchpoint is through email, chat, voice call, or messaging app. The timeline provides agents with all the necessary context to resolve their issue more quickly and establish a connection with the customer. Kustomer is powered by artificial intelligence, which enhances automation, AI agents, and real-time workflows at scale. Repetitive requests and tasks can be completed automatically, while AI copilots help human agents develop responses, summarize conversations, or surface information. Kustomer is multi-channel and will engage customers wherever they choose to. In addition to reactive service, Kustomer provides businesses with proactive capabilities, anticipating needs and resolving issues before they become customer service issues. Kustomer works with companies of all sizes, from expanding startups to multinational corporations, thanks to its intelligent workflows and range of integration options. By pairing human empathy with AI efficiency, Kustomer helps businesses deliver faster, smarter, and more personalized customer service at scale.
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