What is Goodcall?
- Founder: Not publicly disclosed
- Launch: 2024 (positioned as an “AI-first answering service”)
- Use Cases: Customer service support, appointment scheduling, lead capture, call triage, sales inquiries, after-hours coverage
- Technology: Natural language voice AI, call routing logic, learnable conversation modules (teachable topics), integrations with CRMs and business tools
Goodcall is an AI-powered Customer support platform that advanced artificial intelligence telephone agent application whose purpose is to fully automate legitimate, incoming telephone calls for businesses. Instead of utilizing only a human receptionist to answer calls, businesses can utilize voice AI from Goodcall to answer the incoming phone call, interpret the inquiry, and then act accordingly—this can even happen after hours! This AI system uses information you already have including FAQs, service descriptions, calendars & booking tools, to engage with the caller. If the AI encounters a question it cannot answer, the AI will mark it, as a teachable topic—and you can literally train the AI in a matter of minutes!
Goodcall also provides configurable workflows, for example, it can transfer the call to a human line, schedule a call back, send links, and hand the inquiry off to departments. In addition, Goodcall tracks call patterns, missed inquiries, conversion rate, and caller intent. Because Goodcall connects with existing CRM, calendars, and communications stacks, this is now built into the operational fabric of your business! Once you have everything set up, Goodcall is ready to go in minutes. Imagine having enterprise level call automation for your small team, without a major engineering effort.
Verified
