What is Fini?
- Founder: Deep Singla
- Launch: 2022
- Use Cases: Customer support automation, instant query resolution, seamless ticket escalation, knowledge-base assistance, churn prediction
- Technology: Generative AI, advanced reasoning models, continuous feedback learning, multi-LLM framework, integrations with major helpdesk platforms
Fini is an AI-powered AI chatbot tool platform that support assistant whose goal is to improve customer service operations and delivery in organizations. Using generative AI and intelligent reasoning models, Fini allows companies to automate repetitive inquiries and provide immediate resolution and appropriate engagement all day and night with human-like conversations. Unlike traditional chatbots that limit responses to a set script, Fini understands the customer’s intent, retrieves factual/accurate information, executes requested tasks—such as refunds, order status, or updating an account—and informs the customer of what they could expect while simple and/or complex case resolution is underway. When complex inquiries arise, Fini will seamlessly transfer those interactions to a human agent.
Fini is no-code, so organizations can utilize their current knowledge bases or FAQs or knowledge center documents easily in minutes. Fini also integrates with popular service platforms like Zendesk, Intercom, Slack, etc. for omnichannel service and support. Fini learns from customer interactions to continue to improve on accuracy, tone, and personalization. Fini enables organizations to improve resolution rates in a shorter period of time at a reduced cost while increasing customer satisfaction while scaling their service and support. It is a next-generation customer support automation and customer experience management platform for a future-forward service application.
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