What is CustomGPT AI?
- Founder: Alden Do Rosario
- Launch: 2023
- Use Cases: Customer support, help desk automation, internal knowledge access, onboarding Q&A, FAQ response, website chat support
- Technology: Retrieval-augmented generation (RAG), no-code AI agent builder, anti-hallucination models, secure data processing, multi-language support
CustomGPT is an AI-powered customer support platform that changes how organizations answer customer inquiries and provide support. It ingests content from website pages, knowledge bases, documents, and FAQs that you provide to AI agents to enable them to provide the right, context-aware answers. CustomGPT ingests only your content instead of relying on a limited amount of general training data like many other chatbots, ensuring consistency, reliability, and trust in every response.
CustomGPT is built for privacy, and your data will remain private from external model training. Implementation takes no technical skill and is very simple—your own AI support assistant will be operational in under thirty minutes through your website, chat system, or help desk. It integrates retrieval-augmented generation and anti-hallucination technologies to minimize errors and provide customers with quick, accurate responses in a variety of languages. Through performance analytics, you will be able to check how well the service is performing to obtain a better and higher return on investment while improving customer engagement and reducing costs of operation with the customer interaction process.
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